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【聚焦】飛機上的不文明行為到底為何
   2014-12-17 10:49:31    CRIENGLISH.com      Web Editor: Han

近日,“中國遊客用熱水潑空姐,大鬧亞航航班”一事引發國內外媒體和網友的廣泛關注,可謂沸沸颺颺,先來看一下整個事件的經過。

事件回顧

亞航空姐被中國乘客潑熱水。


涉事乘客在航班上叫囂,擾亂飛行安全秩序。


空姐在涉事乘客潑水後哭泣。

警方登機介入。


女乘客被抱下航班。


航班返回曼谷機場。


網傳涉事男乘客。


11日晚,有網友發微網志稱,兩名中國乘客在從曼谷飛往南京的航班上侮辱 (insult / humiliate) 空姐,致飛機中途返回曼谷機場。微網志稱,當天航班起飛後,兩乘客座位不在一起,最終雖調到一起但過程很不愉快。在這之後男乘客向空姐(air hostess / flight attendant)索要開水,被告知收費後雙方發生小摩擦,後女乘客拿泡好的速食麵直接潑向泰籍空姐。此後,男乘客揚言炸飛機,女乘客要跳飛機,致使飛機被迫返航(return to the airport),泰國警方登機將兩人帶走,同機乘客下機在機場等候。

最終,現場參與吵鬧的四名乘客向被潑熱水的空姐賠償50000泰銖。此外,因影響公共秩序(affect the public order),向空姐潑水的女乘客罰款200銖,另外三名乘客各罰100銖。亞洲航空不追究肇事者責任。肇事中國乘客在繳納罰款(pay the penalty)後,已于12日晚獲准乘飛機離開泰國。

針對此次事件,國家旅遊局13日著手調查核實併發通知稱,4名中國遊客在亞洲航空曼谷飛往南京的航班上出現的不文明行為(uncivilized behavior)嚴重擾亂了航班正常秩序(normal flight procedures),致使航班返航,影響了其他乘客的行程,涉事遊客已受到罰款及支付賠償的處罰。此事件係極個別遊客所為,但已嚴重損害了國人整體形象(tarnish the image of the Chinese people)。

據悉,江蘇省旅遊局要求該省旅遊協會將涉事4位遊客的不良行為納入個人信用不良記錄(bad personal credit records),這就意味著,省內大小旅行社,都不會再為其提供旅遊服務。涉事遊客今後想跟著旅行社出遊,恐怕有點“懸”。

Chinese Passengers Chastised for Brawl on Thai Flight


In the latest scandal to taint the image of Chinese tourists abroad, four Chinese passengers grabbed headlines for causing chaos on a Thai budget flight, forcing the aircraft to return to Thailand.

A couple on a China-bound AirAsia flight had a spat with the flight crew over the seating arrangement and hot water.

The couple, who were not seated together, demanded to switch seats so they could sit together when they boarded the plane. They then requested hot water when the plane was climbing, which was served only after the plane reached cruising altitude, according to a passenger surnamed Wu.

The man, already annoyed by the water delay, had another fight with the flight attendant over payment and a receipt for the hot water, Wu said.

"A flight attendant who could speak Chinese came over to explain the situation, but when she turned around, the woman poured the hot water on her back," said another passenger surnamed Zhou.

The in-flight brawl forced the plane to return to the airport in Bangkok, where the couple and two other passengers involved were taken away by Thai police. They were required to pay compensation of 50,000 Thai Baht ($1,525) to the flight attendant and a small amount of fine. AirAsia said they will not sue the passengers.

However, it is reported that after arriving in Nanjing, they refused to get off the plane, asking the air crew to issue a statement to "clear all the rumors" on the Internet.

Afterwards, China National Tourism Administration issued a statement, saying the passengers' behavior has "severely tarnished the image of Chinese people." It vowed to probe the case and punish the passengers involved by including them in a travel blacklist system in their home province of Jiangsu.

相關詞彙: “空怒族”興起

“空怒”族(air rage tribe),是指因航班延誤而產生失控行為的群體。在漫長的航班延誤後,變得憤怒的乘客有時甚至會襲擊機場工作人員,人們給這些暴躁的乘客發明瞭專屬名詞“空怒族”。由於經常有飛機晚點起飛,致使“空怒族”暴力事件不斷增多。

Violent attacks frequently erupt at airports with passengers venting their rage on airport staff and cabin crew over a summer of grinding delays. The constant delays have seen mobs of angry passengers mount.




選擇廉價航空前必讀

亞洲航空公司(Airasia Airline)是馬來西亞的一家航空公司,是亞洲地區第一家低成本航空公司(budget airline company),又稱為廉價航空公司,鬧事乘客氣性那麼大,顯然是沒了解廉價航空的“規矩”和“廉價策略”。廉價航空都有啥規矩呢?


(圖片來源:@央視新聞 央視評論員組出品)

鬧事乘客顯然不了解,在廉價航空上提供開水是收費服務,在掏錢後還提出要機長道歉、提供開水發票等無理要求實屬無理。坐飛機出門旅遊,還是需要多做做功課,廉價航空有很多的限制條款和收費服務,但這些都不是在飛機上鬧事違法的理由,希望每個人都能維護良好的文明形象,冷靜克制和理性協商來解決問題。

(來源:網路綜合整理)

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