State Grid Sanmenxia Power Supply Company Enhances Electricity Service Levels Through Digital Empowerment

Staff of the State Grid Sanmenxia Power Supply Company are guiding a customer through the process of handling electricity-related affairs. (Photo by Wang Yuanting)

"Handling electricity-related matters has become increasingly convenient, and next time I can directly manage it from home," Ms. Dong remarked recently while conducting business at the Xiaoshan Road service hall of the State Grid Sanmenxia Power Supply Company. Upon understanding Ms. Dong's needs, the staff proactively offered assistance and guided her through using the "Online State Grid" app to handle some matters, providing a more efficient and expedient service experience for the customer.

The State Grid Sanmenxia Power Supply Company focuses on high-frequency electricity services, starting from customer needs. The Company actively adjusts business rules, consolidates process steps, and streamlines documentation. It has introduced several strongly interconnected power supply service scenarios, including "transfer of ownership + change of category" among six combined power supply services. This initiative has significantly improved the efficiency of power supply services, and truly achieves "letting data run more and customers run less".

In the next phase, the State Grid Sanmenxia Power Supply Company will continue to actively advance digitalization, informatization, and intelligent processes. It will persistently strive to optimize the power business environment, deepen the "handling one matter at a time" joint services, and enhance the experience and satisfaction of enterprises and the public when handling power-related affairs.