Nanyang City, Henan Province, Warms Returning Migrant Workers with Supportive Power Services

　　Recently, a team from the State Grid Nanyang Power Supply Company visited Ruanzhuang Village in Guaihe Town, Fangcheng County, Nanyang City, Henan Province. They conducted a comprehensive inspection of the village's power lines and distribution equipment, gathered information about residents who work away from home, and took concrete measures to ensure smooth power supply in preparation for their return.

　　(Staff guide returning residents on how to use online payment. Photo by Wu Qiong)

　　With the Spring Festival just around the corner, the State Grid Nanyang Power Supply Company is committed to providing exceptional service to returning migrant workers. The company has been diligently identifying the evolving electricity needs of its customers, including tracking the expected return time of those working away from home. They are proactively addressing customer service requests and existing power supply issues while expanding service channels to enhance accessibility. Utilizing WeChat service groups, the company is proactively sharing relevant power supply information and safety tips for restoring electricity with returning residents. Through these thoughtful reminders and clear instructions, they are ensuring that customers can easily connect with their designated area managers immediately upon their return.

　　Recognizing potential issues stemming from prolonged electricity meter inactivity, aging lines, corroded switches, and malfunctioning residual current devices in homes where residents have been away, the team proactively conducted on-site inspections and power restoration procedures. They addressed potential safety hazards and provided returning residents with expedited services, including convenient service cards. Through home visits, they distributed safety pamphlets, explained safe electricity usage practices, and provided guidance on online payment, ensuring safe and reliable electricity access for all.

　　Moving forward, the State Grid Nanyang Power Supply Company will continue to leverage its grid-based service advantages and establish dedicated service records to comprehensively enhance service quality. By providing attentive and comprehensive support to returning migrant workers, the company aims to ensure a warm winter and a joyous Spring Festival for its customers.