Henan Xuchang Actively Explores Innovative Power Supply Service Model

Recently, the Sanfeng Center Power Supply Office of State Grid Xuchang Power Supply Company completed an extensive renovation and upgrade of its service hall, providing customers with higher-quality and more efficient power services, and greatly enhancing public satisfaction with electricity access.

In response to the growing trend of digital transformation, State Grid Xuchang Power Supply Company has been optimizing its existing service facilities based on factors such as staffing conditions, daily transaction volumes, and operational needs at various service centers. The company is actively exploring and practicing innovative power supply service models.

After the renovation, the Sanfeng Center Power Supply Office service hall has been transformed into an integrated open-concept space that combines service, marketing, and customer experience. The modernized facility features comfortable seating, hygienic drinking water, and warm, attentive service, offering customers a welcoming environment. Dedicated staff are available to guide customers and help them choose suitable online or offline channels for electricity-related services. In the business service area, staff provide face-to-face consultations and hands-on assistance, helping customers become familiar with intelligent service procedures. The self-service and experience zone is equipped with interactive kiosks, invoice printers, and other digital facilities, allowing customers to easily access services such as electricity bill inquiries, payments, and new connection applications. The upgraded design provides customers with a smoother and more convenient service experience.

State Grid Xuchang Power Supply Company will continue to summarize best practices and advance the comprehensive transformation of its service halls based on local conditions. The company aims to build a new, modernized service model that is civilized, convenient, transparent, standardized, and well-regulated—ensuring that more customers can enjoy high-quality, reliable electricity services.